Refund and Returns Policy for Zunes
Effective Date: December 12, 2024
At Zunes, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward return and refund policy to ensure you have a positive shopping experience. Please read our full policy below to understand the process and requirements for returns and refunds.
1. Return Eligibility
To qualify for a return, the following conditions must be met:
- Timeframe: You must initiate the return within 30 days of receiving your order.
- Condition: The item must be unused, in its original condition, and in the original packaging. It must be free from any damages, stains, or signs of wear and tear.
- Proof of Purchase: We require a receipt or proof of purchase for all returns. Please retain your order confirmation email or receipt for reference.
2. Non-Returnable Items
Certain products cannot be returned due to hygiene and safety reasons, including:
- Personalized or Custom Items: Products that are made to order, engraved, or personalized according to your specifications are non-returnable unless they are defective or damaged.
- Gift Cards: Gift cards are not eligible for returns or refunds.
- Sale or Clearance Items: Items marked as final sale or purchased at a discounted price may not be eligible for returns or refunds.
3. How to Return an Item
If you wish to return an item, please follow these steps:
Contact Us: Reach out to our customer service team at [email protected] with your order number and details of the item(s) you wish to return. We will provide you with the return authorization and instructions.
Package the Item: Carefully pack the item in its original packaging, ensuring that it is in resalable condition. Please include a copy of your proof of purchase (receipt) and any other relevant documentation, such as the return authorization.
Return Shipping: Customers are responsible for the cost of return shipping unless the item is defective or there was an error with the order. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.
Return Address: Please send your returns to the following address:
Zunes Returns
105 Peshine Ave, Newark, New Jersey (NJ), 07108
USA
4. Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If everything is in order, we will process your refund.
- Refund Method: Refunds will be issued to the original payment method used during the purchase. Depending on your payment provider, it may take several business days for the refund to reflect in your account.
- Processing Time: We aim to process all returns and refunds within 7-10 business days from the date we receive the returned item. You will receive an email notification once your refund has been processed.
- Partial Refunds: If the returned item does not meet our return conditions (e.g., is damaged, missing parts, or not in original condition), we reserve the right to issue a partial refund or deny the return.
5. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item and place a new order for the replacement item. Please ensure that the item is returned within the eligible return window to receive a refund.
6. Damaged or Defective Items
If you receive an item that is defective or damaged, please contact our customer service team at [email protected] as soon as possible. We will ask you to provide photographic evidence of the damage and any relevant details about the defect. For defective or damaged items, we offer the following options:
- Full Refund: If the item is damaged or defective upon arrival, you are eligible for a full refund, including return shipping costs.
- Replacement: If you prefer, we can send a replacement item at no additional cost.
Please note that if the item is damaged due to misuse or mishandling after delivery, it may not be eligible for a refund.
7. Free Returns for Incorrect or Faulty Items
If we sent you the wrong item, or if the item is defective, we will cover the cost of return shipping. Please contact our customer service team within 7 days of receiving your order to arrange a return and receive a prepaid return label.
8. How to Contact Us
If you have any questions or need assistance with returns or refunds, please don’t hesitate to contact us. We are here to help!
- Email: [email protected]
- Phone: (973) 273-1821
- Website: zunes.site
Our customer service team will respond to your inquiry as quickly as possible and guide you through the return or refund process.
9. Changes to This Refund and Returns Policy
We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the “Effective Date” at the top of the policy will be updated accordingly. We encourage you to review this policy periodically to stay informed about our return and refund processes.
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